Privacy policy

1. Registrar

Tentex OÜ, registration number: 12611950 (hereinafter the Company). Address: Estonia, Tõrvandi, Ringtee 3, 61715.

If necessary, you can ask our customer service for more information about data protection and personal data processing.


2. Register name

The name of the registry is Online store Smoothbev customer register, hereinafter the Register.

3. Purpose of personal data processing

Personal data is processed for purposes related to managing, managing and developing customer relationships, providing and delivering services, and developing and invoicing services. Personal data is also processed for the purposes required to settle possible complaints and other claims.

In addition, personal data is processed in communications aimed at customers, such as for information and news purposes, as well as in marketing, as part of which personal data is also processed for purposes related to direct marketing and electronic direct marketing.

The customer has the right to refuse direct marketing aimed at him. The data controller processes the data itself and uses subcontractors acting on behalf and on behalf of the data controller in the processing of personal data.

4. Legal grounds for processing

The legal bases for the processing of personal data are the following bases according to the EU General Data Protection Regulation (hereinafter also "GDPR"):

  1. the data subject has given his consent to the processing of his personal data for one or more specific purposes (GDPR 6 art. 1.a);
  2. the processing is necessary for the implementation of an agreement to which the data subject is a party, or for the implementation of pre-contractual measures at the request of the data subject (GDPR 6 art. 1.b);
  3. the processing is necessary to fulfill the legitimate interests of the controller or a third party (GDPR 6 art. 1.f).

The aforementioned legitimate interest of the data controller is based on a meaningful and appropriate relationship between the data subject and the data controller, which is a consequence of the fact that the data subject is a customer of the data controller, and when the processing takes place for purposes that the data subject could reasonably have expected at the time of the collection of personal data and in connection with the relevant relationship.

5. Data content of the register (groups of personal data to be processed)

The register basically contains the following personal information about all registered persons:

  1. the person's basic information and contact information: first name, last name, address, telephone number, e-mail address;
  2. information related to the person's company or other organization and the person's position or job title. in a company or organization;
  3. the person's direct marketing permits and prohibitions.

6. Regular sources of information

Personal data is collected from the registered person himself.

Personal data is also collected and updated within the limits of the applicable legislation from generally available sources, which are related to the implementation of the customer relationship between the data controller and the registered person and with which the data controller fulfills its obligations related to maintaining customer relationships.

7. Personal data retention period

The information collected in the register is kept only for as long and to the extent necessary in relation to the original or compatible purposes for which the personal information was collected.

The need to store personal data is evaluated once every 5 years; and in any case, the information about the registered person is deleted from the register 5 years after the customer relationship of the registered person with the controller has ended, and the obligations and measures related to the customer relationship have been completed. For example, accounting documents are kept for five years after the end of the accounting period.

The controller evaluates the necessity of data storage regularly in accordance with its internal code of conduct. In addition, the controller takes all possible reasonable measures to ensure that personal data that is inaccurate, incorrect or outdated in relation to the purposes of the processing is deleted or corrected without delay.

8. Recipients of personal data (recipient groups) and regular transfers of data

Personal data will not be disclosed to third parties except in the following cases:

  1. The name, phone number and email address are forwarded to the transport service provider chosen by the customer.
  2. If the goods are delivered via courier, the customer's address will be forwarded in addition to the contact information.
  3. If the online store's accounting is performed by a service provider, personal data will be transferred to the service provider for accounting purposes.
  4. Personal data can be transferred to information technology service providers if it is necessary to ensure the functionality of the online store or the functionality of the information service.

9. Targeted marketing

The services below collect anonymized information about visitors to the website without personal information. Based on the visit to the website, we can do targeted advertising in the following services:

  • Google Analytics
  • Facebook
  • Instagram.

10. Principles of registry protection

Personal data is stored on servers of Lightspeed Netherlands BV, which are located in the territory of a member state of the European Union or countries that have joined the European Economic Area. Data can be transferred to countries whose level of data protection has been assessed by the European Commission to be sufficient, or to a company located in a third country to which the protection measure referred to in Article 46 has been applied.

Employees of the online store have access to personal data, who have access to personal data to solve technical problems related to the use of the online store and to provide customer service.

The online store implements appropriate physical, organizational and IT security measures to protect personal data from accidental or illegal destruction, loss, alteration or unauthorized use and disclosure.

The transfer of personal data to authorized processors of the online store (e.g. transport service provider and data hosting) takes place on the basis of agreements made with the online store and authorized processors. Authorized processors are obliged to ensure appropriate protection measures when processing personal data.

11. Rights of the data subject

The registrant has the following rights according to the EU General Data Protection Regulation:

  1. the right to receive confirmation from the data controller that the personal data concerning him or her is being processed or that it is not being processed, and if this personal data is being processed, the right to have access to the personal data and the following information: (i) the purposes of the processing; (ii) the groups of personal data in question; (iii) recipients or groups of recipients to whom personal data has been disclosed or is intended to be disclosed; (iv) if possible, the planned retention period of personal data or, if it is not possible, the criteria for determining this period; (v) the right of the data subject to request from the controller the correction or deletion of personal data concerning him or her or to limit the processing of personal data or to object to such processing; (vi) the right to file a complaint with a supervisory authority; (vii) if personal data is not collected from the data subject, all available information about the origin of the data (GDPR art. 15). These described basic information (i) to (vii) are given to the registered person on this form;
  2. the right to withdraw consent at any time without affecting the legality of the processing carried out on the basis of consent before its withdrawal (GDPR art. 7);
  3. the right to demand that the data controller correct inaccurate and incorrect personal data concerning the data subject without undue delay, and the right to have incomplete personal data completed, for example by submitting an additional explanation taking into account the purposes for which the data were processed (GDPR art. 16);
  4. the right to have the data controller delete the personal data concerning the data subject without undue delay, provided that (i) the personal data is no longer needed for the purposes for which it was collected or for which it was otherwise processed; (ii) the data subject withdraws the consent on which the processing was based, and there is no other legal basis for the processing; (iii) the data subject objects to the processing on grounds related to his personal special situation and there is no justified reason for the processing, or the data subject objects to the processing for direct marketing purposes; (iv) personal data has been processed unlawfully; or (v) personal data must be deleted in order to comply with a legal obligation applicable to the data controller based on Union law or national legislation (GDPR art. 17);
  5. the right for the data controller to limit the processing if (i) the data subject disputes the accuracy of the personal data, in which case processing is limited to a period during which the data controller can verify their accuracy; (ii) the processing is illegal and the data subject objects to the deletion of personal data and instead demands the restriction of their use; (iii) the controller no longer needs the personal data in question for the purposes of processing, but the data subject needs them to prepare, present or defend a legal claim; or (iv) the data subject has objected to the processing of personal data on grounds related to his personal special situation, pending verification of whether the data controller's legitimate grounds supersede the data subject's grounds (GDPR art. 18);
  6. the right to receive the personal data concerning himself, which the data subject has provided to the data controller, in a structured, commonly used and machine-readable format, and the right to transfer the data in question to another data controller without the hindrance of the data controller to whom the personal data has been delivered, if the processing is based on the consent referred to in the regulation and the processing is carried out automatically (GDPR 20 art.);
  7. the right to file a complaint with the supervisory authority if the data subject considers that the processing of personal data concerning him violates the EU General Data Protection Regulation (GDPR art. 77).

Requests regarding the exercise of the data subject's rights are addressed to the data controller mentioned in point 1.