General terms

1. Common

The owner of the online stores, and (hereinafter the Company) is Tentex OÜ, registration number: 12611950, domicile Estonia, Tõrvandi, Ringtee 3, 61715. You will get help placing an order from our customer service.

The company sells products to customers and persons of full age​. These terms of delivery apply to orders in our online store and orders made by request using a form on our website, by e-mail or by phone.

The terms of delivery are valid from 1 December 2023. We have the right to update and change the conditions, so the customer must always read them before ordering from our online store.

The contract enters into force when the customer places an order and accepts the terms.

2. Privacy protection

Information on how the Company processes your personal data is available in the privacy statement. All information on the website, including but not limited to trademarks, logos, texts, graphics, images, videos, collections and their appearance, are the property of the Company or its partners and are protected by the laws and regulations of the Republic of Estonia.

It is prohibited to use the content in a way that could violate the intellectual property rights of the Company or its partners. Re-use or re-publication of website content is prohibited.

3. Products and prices

The characteristics and prices of the online store's products are presented in connection with the product presentation of each product. We reserve the right to change prices and delivery costs, so please check prices from the shopping cart before you accept the order. The prices of the products include taxes, which are indicated in the shopping cart and in the order confirmation.

4. Delivery costs

The shipping costs charged by the company depend on the individual order (e.g. weight, packaging) and the chosen delivery method, and they are automatically added to the total of the order. If the order has not been placed in the online store, the prices will be sent to the customer by email. You can see the shipping costs charged for your order (if shipping costs are charged) in your shopping cart before accepting the order and in the order confirmation.

5. Order and contract

You can order products on the homepage of our online store by adding them to the shopping cart and confirming the order and paying for the contents of the shopping cart in the payment service. When ordering from our online store, you are required to familiarize yourself with and agree to our delivery conditions valid at any given time.

You understand that your order, accepted and confirmed by us, is, except for what is mentioned later about the right of cancellation, binding and creates a contract between us with these terms of delivery.

6. Payment

You can pay for your order using the payment methods described in the online store and selected in the shopping cart.

7. Order and payment confirmation

After a successful order, an order confirmation will be sent to your e-mail, so you enter your correct e-mail address when you place the order. The payment method used is also confirmed in the order confirmation.

If for some unexpected reason we cannot confirm your order, we will notify you by email as soon as possible.

8. Method of delivery

We will deliver your order using one of the available delivery methods mentioned on our website, which you choose when placing your order.

9. Delivery time

The delivery time is indicated on the payment page for the selected delivery method and depends on the order. The delivery time depends on delivery country and it is indicated in shopping cart before payment. The company is not responsible for the delay of the order if the order is handed over to the transport company on time and the delivery is delayed due to the transport company or other force majeure.

Delays may be due to holidays or other holidays in the supplier's home country.

10. Right of cancellation and return conditions

If you are a consumer, you have the right according to the Finnish Consumer Protection Act to cancel the order by notifying us at the latest within 14 days of receiving the goods or the last batch of goods or, if it is a regular delivery of goods, of receiving the first batch of goods.

Cancellation notification must be made clearly by contacting us by email or by contacting us from shop.

It is the customer's responsibility to take care of the condition of the product and the accessories supplied with it until you have decided to keep the product. Products must be in their original packaging, unused and well packed for return shipping. Possible wear and tear, damaged packaging or the lack thereof may lead to a reduction in value and therefore the return may be partially or completely rejected.

If the transaction is cancelled, the goods must be returned without delay and no later than 14 days after making the cancellation notice to our Return address mentioned below. If necessary, the returner must prove that the goods have been returned within the deadline, for example with a return receipt. The return fee is the same as the delivery fee. The return fee is automatically deducted from the price before the return. The delivery fee is not refunded if the product is in good condition at the time of delivery and is not covered by the warranty.

Accordingly, we will return the money you paid for the order without delay within 14 business days, when we get the products back in stock.

Uncollected orders

If order is not picked-up and sent back to us by delivery company, before refund we deduct an amount equal to double shipping cost. The reason for introducing such a rule is to avoid misuse of the store.

11. Check of shipment and problem situations

Please check the delivery as soon as you receive it. If the package or product is damaged, we must be notified within 5 days of delivery, otherwise, we will not be able to submit compensation claims to the transport company, nor compensate the customer.

If the product has been lost during transport or otherwise does not correspond to your order or is incorrect, please inform our customer service as soon as possible and at the latest within 14 business days, and we will agree on how to correct the error. In the consumer store, we comply with the mandatory error liability provisions of the Consumer Protection Act regarding errors.

12. Limitation of liability

The company is not responsible for any indirect or direct or other damage related to the order, delivery or product or caused by any of the above, except until a mandatory provision in the Consumer Protection Act or other mandatory law has stipulated otherwise with regard to the damage in question.

14. Disputes

We try to settle any disagreements regarding your order primarily by agreement, so please contact us in the first place to our customer service to settle the matter.

If the customer and the company cannot resolve the dispute amicably, the buyer can appeal To the Consumer Disputes Board. You can familiarize yourself with the procedural conditions and submit an application here. The jurisdiction of the Consumer Disputes Board includes resolving disputes arising from the contract between the buyer and the Company. Examination of the buyer's complaint by the board is free of charge.

If necessary, the customer can also turn around European Union Consumer Dispute Resolution Forum half.